Angelika Yermolenko, Owner of Vernon Valley Dentistry
"Working with Adriana was a game-changer for our practice! She helped us build a website that not only looks great but actually makes it easier for our patients to find the information they need. Our front desk team is also much less overwhelmed now with the new systems in place!! We can't thank Adriana enough!”
Client Overview:
Vernon Valley Dentistry (VVD) is a well-established dental practice located in Vernon, NJ. While their in-office operations ran smoothly, they needed support in building their online presence to improve client engagement, streamline administrative tasks, and enhance the overall patient experience.
The Challenge:
Before working with me, VVD lacked a strong online presence, making it difficult for potential patients to find essential information. Their front desk staff was overwhelmed with routine administrative tasks, and the practice needed a more efficient way to manage appointment inquiries, collect patient paperwork, and encourage online reviews.
My Role:
I partnered with VVD to implement key digital solutions and operational efficiencies, including:
Website Development & Optimization: Built and structured their website to ensure a seamless user experience, including clear navigation and accessibility to essential information.
Google Business Profile Setup: Established and optimized their Google Business Profile, making it easier for local patients to discover and contact the practice.
Appointment Inquiry System: Added a user-friendly contact form to the website, allowing potential patients to submit inquiries online, reducing call volume for front desk staff.
Virtual Employee Hiring: Recruited and onboarded virtual employees to handle administrative tasks, freeing up the in-office team to focus on patient care.
QR Codes for Reviews: Implemented QR codes throughout the office, making it effortless for satisfied patients to leave reviews, improving VVD’s online reputation.
The Results:
Cost Savings: VVD saved over $500 per month by delegating routine tasks to virtual employees, reducing the need for additional in-office staff.
Increased Appointment Inquiries: Online inquiries increased by 15%, thanks to the added website contact form and improved scheduling information.
Better Patient Preparedness: More patients arrived with their new patient paperwork completed ahead of time, reducing wait times and improving efficiency.
Improved Online Presence: With an optimized website and Google Business Profile, VVD experienced greater visibility and engagement from local patients.